Terms of Service

Last updated: 28 October 2026
We may update these Terms from time to time. Changes will take effect upon posting on our website. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

1. Acceptance of Terms

By registering, purchasing, or using our VPN services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our Services. You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2. Service Description

We provide encrypted Virtual Private Network (VPN) services designed to protect your internet traffic and privacy. We do not guarantee: Uninterrupted or error-free service; Access to specific websites, content, or platforms. We also make no guarantees regarding speed, performance, uptime, accessibility, compatibility, or outcomes of any kind when using the Services.

3. User Responsibilities

You agree to:

  • Use the Services only for lawful purposes.
  • Not use the Services for illegal, harmful, or fraudulent activity, including but not limited to: copyright infringement, harassment, hacking, spreading malware, fraud, spamming, terrorism, or any activity prohibited under UK law.
  • Not attack, interfere with or disrupt our systems or networks.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Privacy and Data Protection

We are committed to protecting your privacy in line with the UK GDPR and Data Protection Act 2018. We operate under a strict no-logs policy: we do not log or store your browsing activity, DNS queries, connection times or IP address. We hold only the limited account data needed to run your account, such as your username and, if you give one, your email address. Payments are handled by Stripe, and we never see your card details. For details, see our Privacy Policy.

5. Payment and Billing

The Service costs £4, payable in advance, on one of two plans:

  • One Month Access: a single payment of £4 for 30 days of access. It does not renew.
  • Monthly Subscription: £4 every month. It renews automatically each month unless you cancel before the renewal date. If you cancel, you keep access until the end of the month you have paid for.

By subscribing and requesting immediate access to the Service, you acknowledge and expressly agree that performance begins immediately, and you therefore waive your statutory 14-day cooling-off right under the Consumer Contracts Regulations 2013. All payments are non-refundable, except where required by applicable law.

If a payment is refunded in full, the access it paid for ends immediately. If you dispute or reverse any payment through your bank or card issuer (a chargeback), your access ends immediately. In either case any monthly subscription is cancelled. If a dispute is later decided in our favour, you can buy access again.

6. Service Availability

The Services are provided on an “as is” and “as available” basis. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Services. Our total aggregate liability for any claim arising out of or related to the Services shall be limited to the lesser of:

  • (a) the total fees paid by you to us in the preceding 12 months; or
  • (b) £50.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

8. Termination

We may suspend or terminate your account if you:

  • Breach these Terms.
  • Use the Services unlawfully.
  • Fail to pay applicable fees.

You may cancel your subscription at any time, but payments already made are non-refundable unless required by law.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information
  • Company: TurboTunnel Limited (“Company”, “we”, “our”, “us”)
  • Registered Address: Office 1757, 60 Tottenham Court Road, London, W1T 2EW
  • Company Number: 17391634
  • Contact: support@turbotunnelvpn.com